Refund, Return & Cancellation Policy
Last Updated: September 12, 2026
At Snap Space LLP, we aim to provide our customers with reliable products and services and a smooth experience through our website www.SnapSpace.in.
This Refund, Return & Cancellation Policy explains the conditions under which cancellations, refunds, returns, or adjustments may be provided for transactions made through our website.
1. Business Details
Business Name: Snap Space LLP
Website: www.SnapSpace.in
Email: accounts@snapspace.in
Phone: +91 9899955965
Registered/Business Address:
Snap Space LLP
Enkay Tower, Plot No. B & B1, First Floor
Vanijya Nikunj, Udyog Vihar, Phase V
Gurgaon, Haryana – 122016
India
2. Order and Service Cancellation
Customers may request cancellation of an order or service by contacting Snap Space LLP through the contact details provided on our website.
Cancellation requests will be considered subject to the nature of the product or service and whether processing, fulfilment, delivery, or service execution has already commenced.
Once an order or service has been processed, dispatched, delivered, or substantially performed, cancellation may not be possible.
Where cancellation is accepted, the applicable refund will be processed in accordance with this policy.
3. Refund Eligibility
A refund may be considered in the following circumstances:
Payment was successfully received but the order or service could not be fulfilled by Snap Space LLP.
The customer was charged more than once for the same transaction due to a technical or payment-processing error.
An order or service is cancelled by Snap Space LLP.
A refund is specifically approved by Snap Space LLP under the applicable terms of the product or service purchased.
A transaction was incorrectly processed due to a technical error.
Refund eligibility may vary depending on the specific product or service purchased.
4. Non-Refundable Transactions
Unless specifically stated otherwise at the time of purchase, certain products or services may not be eligible for cancellation or refund once processing or fulfilment has commenced.
This may include:
Services that have already been substantially performed
Customised or personalised products or services
Products specifically ordered or prepared for a customer
Digital products or services that have already been accessed or delivered
Transactions where the applicable terms clearly state that the purchase is non-refundable
Any applicable non-refundable conditions will be communicated to the customer before or at the time of purchase wherever reasonably possible.
5. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or materially different from what was ordered, please contact us as soon as reasonably possible.
Please provide:
Order or transaction details
Description of the issue
Photographs or other relevant evidence, where applicable
Snap Space LLP may review the claim and, depending on the circumstances, offer:
Replacement
Repair
Refund
Credit
Another appropriate resolution
The resolution will depend on the nature of the issue and the applicable terms of the purchase.
6. Refund Request Process
To request a refund, cancellation, or other transaction-related resolution, please contact:
Email: accounts@snapspace.in
Phone: +91 9899955965
Please include the following information:
Customer name
Order/booking/transaction number
Date of transaction
Amount paid
Reason for the refund or cancellation request
Relevant supporting information, where applicable
Our team may request additional information to verify the transaction before processing the request.
7. Refund Processing Time
Once a refund has been approved by Snap Space LLP, the refund will generally be initiated within 7–10 business days, unless a different timeline is communicated for the particular transaction.
After the refund is initiated, the time taken for the amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway, or other financial institution.
Snap Space LLP is not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial institutions.
8. Payment Gateway and Failed Transactions
If an amount has been debited from your bank account or payment method but